Refund policy

Returns, Exchanges & Incorrect Item Policy

At Don’t Be An Ass Coffee Co., we want you to love what shows up at your door. We take pride in sending fresh-roasted coffee and quality products, but occasionally something can go sideways. If we made a mistake, we’ll work to make it right.

Coffee, Tea & Other Consumable Products

Because coffee, tea, and other food products are consumable goods, we cannot accept returns or exchanges on these items once they have shipped.

This includes situations where you:

- Ordered the wrong roast, flavor, grind, or product.

- Changed your mind after placing your order.

- Simply don't like the taste or flavor of a product.

- Entered an incorrect shipping address and the order has already shipped.

If you realize there is a problem with your order before it ships, contact us as soon as possible. We will do our best to make changes, but we cannot guarantee that an order can be changed or canceled once processing has begun.

Incorrect Item Shipped

Did we send the wrong coffee, size, flavor, grind, or other item?

That one's on us.

Please contact us within 7 days of delivery and include:

- Your name and order number.

- A brief description of what you ordered and what you received.

- A clear photo of the incorrect item and its packaging.

Once we verify the issue, we will ship the correct item at no additional cost to you.

In most cases, you will not be required to return incorrectly shipped coffee, tea, or other consumable products.

Damaged or Defective Items

If your order arrives damaged, leaking, opened, defective, or otherwise unusable, please contact us within 7 days of delivery.

Include your order number and clear photos showing the product, packaging, and damage.

Once the issue is verified, we may provide a replacement or refund, depending on the circumstances.

Missing Items

If something is missing from your order, contact us within 7 days of delivery with your order number and a description of the missing item.

Once verified, we will ship the missing item at no additional cost or provide an appropriate refund.

Merchandise & Apparel

Unused, unworn, and unwashed non-food merchandise may be eligible for an exchange or return when requested within 14 days of delivery.

Items must be in their original condition. Customers are responsible for return shipping costs unless the merchandise was damaged, defective, or incorrectly shipped by us.

Customized, personalized, made-to-order, clearance, and final-sale merchandise is not eligible for return or exchange, unless it arrives damaged, defective, or incorrect.

Shipping Address Errors

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error before your order ships, contact us immediately and we will try to correct it.

We are not responsible for orders that are delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply to have the order shipped again.

Lost or Stolen Packages

If tracking shows that your package has not been delivered or appears to be lost in transit, contact us and we will help investigate the shipment.

If tracking shows the package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier.

We will do our best to help resolve shipping issues, but we cannot guarantee replacement of packages confirmed by the carrier as successfully delivered.

Refunds

Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund is the result of an error by Don’t Be An Ass Coffee Co.

How to Report an Order Problem

Contact us through the contact information provided on orders@dontbeanasscoffee.com and include your:

Name

Order number

Description of the issue

Photos, when applicable

Please do not discard damaged or incorrect products or packaging until your claim has been reviewed.

Our Promise

We roast coffee—not customers.

If we screw up your order, we'll work to make it right. We just ask that you contact us promptly and give us the information we need to fix the problem.

Don’t Be An Ass Coffee Co.

Great Coffee. Better Attitude.